PROCESSING TIME FOR IN-STOCK ITEMS
Orders are processed the next business day. Once processed, your order will ship within the next three business days.
PROCESSING TIME FOR personalized or made-to-order items
Orders with personalized or made-to-order items typically ship five to ten business days after the order is processed. After you place your order, you will receive an email with your estimated ship date.
DO PROCESSING TIMES EVER CHANGE?
Processing times may change, so please check our current processing times before you order.
SHIP-TO LOCATIONS
Currently, Handmade Recovery Cards only ships to the United States.
SHIPPING COSTS
| SHIPPING METHOD | ESTIMATED DELIVERY TIME | SHIPPING COST |
| Free USPS Economy Shipping (Spend $35 or more on products) | 2 – 5 Days | FREE |
| USPS Economy Flat Rate Shipping | 2 – 5 Days | $5.00 |
| USPS Priority Shipping | 1 – 3 Days | $10.00 |
| UPS 2-Day Shipping | 1-2 Days | $25.00 |
| UPS Next Day Saver (Delivered next day by 11:00 PM) | 1-Day | $40.00 |
| UPS Next Day Air (Delivered next day by 12:00 PM) | 1-Day | $50.00 |
DELIVERY TIMES
Flat rate economy shipping is delivered by USPS. USPS delivery time is 2-5 days after the order ships. Be aware that USPS maintains a COVID clause that delivery times can be extended beyond 2-5 days without notice. Unfortunately, these delays are not under the control of Handmade Recovery Cards. If you have a definite need-by date, consider the available priority shipping options.
Flat rate priority USPS shipping is delivered 1-3 days after the order ships.
Flat rate UPS 2-Day is delivered 1-2 days after the order ships.
Next Day Saver and Next Day Air is delivered 1 day after the order ships. Next Day Air arrives by 12:00 PM and Next Day Saver arrives by 11:00PM in most areas.
FREE SHIPPING
Orders delivered within the 48 contiguous states of the continental United States with items totaling $35 qualify for free economy shipping. Do not include the cost of shipping or state taxes when adding up your order to see if you qualify for free economy shipping.
If your order qualifies for free economy shipping, you should see the free economy shipping option in the full list of shipping options during the checkout process.
ORDER ISSUES
If for any reason we cannot process your order as submitted or the item you ordered requires items that are back-order, we will contact you by phone or e-mail.
We reserve the right to request additional shipping charges on orders with large quantities. We will contact you if the shipping charges calculated by the website are not adequate to cover our shipping costs.
CHECKING ORDER STATUS
When your order ships, you will receive an email notification with a tracking number that you can use to check its status. Please allow 48 hours for the tracking information to become available.
SHIPPING TO PO BOXES
Only USPS ships to PO Boxes. If you use UPS priority shipping, be sure to provide a residential or other address approved by UPS.
DAMAGED SHIPMENTS
If your order is damaged during shipping , you should file a claim with the shipping company. You can also contact us at su*****@ha*******************.com. Be sure to include your order number with an explanation and photos of the damage. We are committed to help you find a speedy and satisfactory resolution to any shipping problems that arise.
LOST SHIPMENTS
If your order does not arrive by the expected delivery date, please contact the shipping company to see if the shipment has been delayed. If your order still does not arrive and three to five days have passed, please contact us with your order number at su*****@ha*******************.com. We will also contact the shipper to determine the appropriate next steps.
RETURNS
View our returns policy.
ADDITIONAL QUESTIONS, ISSUES, OR CONCERNS
If you have any additional questions, issues, or concerns about shipping, please contact us at su*****@ha*******************.com.
